Customer Care
Exchange & Return Policy
We want you to love what you order. If something isn't right, here's how our 7-day exchange policy works.
Eligibility
- Request must be made within 7 days of delivery.
- Item must be unused, unwashed, and with original tags and packaging intact.
- Stitched/tailored pieces made to custom measurements are not eligible for exchange unless there is a manufacturing defect.
- Sale/clearance items are eligible for exchange only, not refund, unless defective.
How to Request an Exchange
01. Message Us
Contact us on WhatsApp with your order number and reason for exchange within 7 days of delivery.
02. Share Details
Send a photo of the item and packaging so we can process the request quickly.
03. Return Shipping
We'll confirm the pickup or drop-off process for your area and share instructions.
04. Replacement
Once received and inspected, your replacement or store credit is processed within 3–5 business days.
Damaged or Wrong Item Received?
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos — we'll prioritize these cases and cover the return shipping cost.
Start an Exchange Request →